The Irvine Company
Community Relations Representative – San Jose, CA 

About the Irvine Company:

THE IRVINE COMPANY DIFFERENCE - As one of the most respected real estate firms in the country, Irvine Company is committed to creating and sustaining communities that thrive for generations. With each property positioned at the top of its class, Irvine Company’s holdings consist of 129 million square feet and include more than 590 office buildings, 125 apartment communities with 65,000 units, 40 retail centers, one coastal resort, three golf courses and five marinas.

Date: Mar 26, 2024
Property: Various Properties (9000)
Location: San Jose, CA, 95134
Division: Apartments - On-Site
Req ID: 36618

Job Profile:

Join our team as a Community Relations Representative who serves as the first point of contact for all resident interactions on site. Assists with all inquiries including move-in process, resident requests, customer follow-up, renewal process, move-out process, resident transfers, and evictions.

Job Duties: 

• Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality.
• Solves simple to complex resident relations issues in a timely manner.
• Assists residents with the move-in and move-out process as needed.
• Performs resident retention calls according to guidelines currently in place.
• Ensures that all relevant information regarding resident concerns and requests are accurately recorded in OneSite.
• Provides input regarding how to continually improve and provide more efficient resident relations.
• Facilitates the resident retention process which includes renewal paperwork.
• Assists with achieving financial goals through closing on renewals and transfers, participating in leasing goals and communicating the value of our communities.
• Process resident applications, lease documents and related paperwork as needed.
• Performs community inspections to ensure aesthetics are maintained to company expectations.
• Monitors NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation. Follow up with unresolved resident concerns in surveys or reviews as needed.
• Completes and submits final account statements (FAS).
• Manages the eviction process from beginning to end.
• Participates in performance leasing consultant duties as needed (leasing, tours, etc.)

**Variances in duties may exist by community type

Larger Communities:

• Focus may be on specific duties and then rotated regularly.
• May be required to train new hires.

Minimum Qualifications / Other Expectations:

• High School Diploma or equivalent work experience
• One year experience in customer service environment preferred
• Excellent customer service skills and a desire to help people
• Ability to handle basic accounting fundamentals and concepts
• Excellent written and oral communication and social skills
• Schedule may require work on weekends, holidays and evenings
• Regular, consistent and timely attendance required

Compensation:

Base Pay Range: $19.95 - $29.04/hr

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us:

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.