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Guest Services Associate - Retail

Guest Services Associate - Retail

The Irvine Company
Guest Services Associate - Retail

About the Irvine Company:

THE IRVINE COMPANY DIFFERENCE - As one of the most respected real estate firms in the country, Irvine Company is committed to creating and sustaining communities that thrive for generations. With each property positioned at the top of its class, Irvine Company’s holdings consist of 129 million square feet and include more than 590 office buildings, 125 apartment communities with 65,000 units, 40 retail centers, one coastal resort, three golf courses and five marinas.

Date: Apr 9, 2024
Property: IRVINE SPECTRUM (0013)
Location: Irvine, CA, 92618
Division: Retail Guest Services
Req ID: 40901

Position Summary:

The Guest Services Associate is responsible to provide world class Guest Service by assisting Guests including: welcoming Guests, providing information and directions, resolving challenges, restaurant reservations, providing wheelchair and stroller loaners, sales of gift cards and Disneyland Resort tickets, special events and community assistance.

The Irvine Spectrum Center (“ISC”), Associate will also be responsible for Attractions Operation which includes: selling Attractions tickets and operating the Attractions by adhering to Operating Guidelines and focusing on safety, courtesy and efficiency.

Select Fashion Island (“FI”), Associates will also be responsible for driving/operating the Trolley.

Job Duties:

  • Welcome all Guests with a smile.
  • Provide world class Guest Service in person and on the phone.
  • Maintain ongoing knowledge of property and its stores, restaurants, and events.
  • Ensure proper cash handling and gift card procedures are followed.
  • Remain compliant with Operating Guidelines including uniform/grooming standards.
  • Demonstrate exceptional safety standards when driving Guests (FI/ISC) and/or operating Attractions (ISC).
  • Adhere to Operating Guidelines when operating Attractions while focusing on safety, courtesy and efficiency (ISC).
  • Perform other duties or projects as assigned or requested

Minimum Qualifications / Other Expectations:

  • Minimum high school degree or general education diploma (GED).
  • Cash Handling and/or Guest interaction experienced preferred
  • Minimum one-year experience in a customer service role
  • (ISC) Attractions experience preferred


Base Pay Start Rate: $18.50

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us:

Irvine Company Retail Properties (a division of Irvine Company) has created some of America’s most popular retail centers. Each of our 40 retail centers - including Fashion Island in Newport Beach, Irvine Spectrum Center and The Market Place, as well as neighborhood shopping centers like Woodbury Town Center in Irvine - is meticulously planned and ideally located to support the community it serves.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Additional Info

Education Level : High School

Experience Level : Entry Level

Contact : Jessica Shew;

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