The Irvine Company
Office Associate

Date Posted: Mar 28, 2024
Property: 501 BROADWAY (1049)
Location: San Diego, CA, 92101
Division: Office
Req ID: 43126

About the Irvine Company:

THE IRVINE COMPANY DIFFERENCE - As one of the most respected real estate firms in the country, Irvine Company is committed to creating and sustaining communities that thrive for generations. With each property positioned at the top of its class, Irvine Company’s holdings consist of 129 million square feet and include more than 590 office buildings, 125 apartment communities with 65,000 units, 40 retail centers, one coastal resort, three golf courses and five marinas.

Position Summary:

Supports the operations management leadership team (Senior Manager, Manager and Assistant Manager) by performing administrative and reporting functions, integral to the day to day management of assigned office properties. Exhibits superior customer service in all communication with customers as the initial point of contact. 

Job Duties:

• Resolve customer service calls and requests; escalate requests that are above scope to Senior Associate.
• Answer phone, distribute mail and prepare email and regular mail.
• Verify phone and voice mail systems are working properly.
• Activate and deactivate access cards and order keys.
• Maintain a key sign-in/out log for outside vendors.
• Ensure that the management office is presentable at all times (high rise).
• Maintain all office/kitchen supplies and inventory, including printers and copier if needed (high rise); issue      purchase orders.
• Maintain and distribute nightly security pass down logs (high rise).
• Maintain and distribute janitorial logs (high rise).
• Create general notices and communications to customers.
• Monitor all customer service requests to ensure timely and efficient resolution.
• May support Senior Associate with accounts payable and accounts receivable.
• Coordinate with service providers as needed to ensure top quality work is performed in a timely manner.
• Complete all general filing (electronic or paper).
• Coordinate Conference Center usage.
• Assist with move-ins and move-outs.
• Update various databases, spreadsheets, and directories.
• May review, audit, collect customer insurance certificates, and maintain compliance.
• Maintain vacant suites and marketing materials.
• May manage the new and existing employee hiring process to include, but not limited to, phone, computer,    signage, and business cards (high rise).
• Assist operations management team in facilitating customer events.
• Provide administrative support to operations team as needed.

Minimum Qualifications / Other Expectations:

• Zero to two years of relevant work experience.
• Proficient in Word, Excel and Outlook.
• Detail oriented and able to prioritize tasks.
• Customer service focused.

Compensation:

Base Pay Range: $24.71 - $33.17

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits. 

About Us:

Irvine Company Office Properties (a division of Irvine Company) offers a portfolio that includes more than 550 office buildings in premier locations: Orange County, Los Angeles, San Diego, Silicon Valley, Chicago and New York.

We’ve evolved the traditional office to something much more: a modern working community. Featuring innovative workplace design, quality craftsmanship, dedicated management and a collection of memorable experiences that seamlessly combine to build a vibrant workplace community.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.